Frequently Asked Questions

Welcome to our FAQ page! We’re covering our most asked questions. We’ll answer all your top questions in the list below.

Where do you ship?

We now offer shipping to both Canada and USA residents.

How long will it take for my order to ship?

All orders have a processing time of 3-7 business days.

I'm not sure which size my dog is

To determine accurate sizing, you must measure your dog's neck and chest and compare the measurements with the size chart. Feel free to send an email to groovypoochco@gmail.com with your dog's neck and chest measurement for sizing assistance.

What are the shipping times?

For all Canada orders, we use Canada Post Expedited shipping with delivery times of 3-7 days. For USA orders, we use Canada Post Tracked Packet with delivery times of 5-11 days.

Can I return/exchange my order?

We do not currently offer returns or exhanges due to many items being handmade/made to order. However, for any sizing concerns before purchase, please email groovypoochco@gmail.com

Didn't find what you were looking for? Feel free to contact us at any time!